My mother was palliative, at home, she suffered too much pain because the nurses did not use the palliative case kit.

She was in tremendous pain. They said the system did not work. They forgot, that's all. She passed in pain after ten days. They leave me alone, I didn't know what to do. Now please tell me,it's okey to make suffer a senior for ten days? Nobody explained to me the process. Now I know, it's terrifying seeing your mother dying. Please help. thank you.