
Good morning everyone,
Over the weekend, we experienced a technical issue that prevented users from logging into the AgingCare site. The issue was fixed, but some users did not regain access immediately. Our development team did a sweep for affected users yesterday and restored their access.
If you were having issues logging in, a simple password reset will get you back into your account.
Some profile pages were showing 404 errors as part of this issue. These profile pages have been restored.
If you have further issues with seeing your profile page or logging into your account, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus
Updates on other fixes:
Our automatic spam blocker has been extra sensitive as of late and some users have been incorrectly blocked from posting. A fix for this is being coded and should be ready in approximately 2 weeks (allow a few extra days for testing and troubleshooting). If you feel you’ve been blocked in error, please use the “Send Us a Message” form on this page to let us know: agingcare.com/aboutus.
Message deletion is down on profile pages. A fix for this will be coded after the work on the spam blocker.
Additionally, our roadmap for the future includes building a messaging "block" feature, to stop messages from people you don't want to hear from.
In the meantime, you can hide the public messages other users have left on your wall by going to agingcare.com/profile/privacy and turning off “Show Public Messages” in your privacy settings.
We appreciate your patience, and the support you show one another on AgingCare.
-The AgingCare Tech Team
SPAM CONTENT
errors.
Attempts to change password were successful. Then when I tried to log in, the error message read
User account name and password do not match.
I have been emailing the moderator, who has been manually clearing my account.
Anyway, I am now logged in on my PC. Attempts to log in on my phone, using the same name and password, are Spam Content and access is denied,.
I wonder if you can update us?
I see this a.m. that people are still having problems with contacting you, and with posting.
Is this something that must now be addressed by you one person at a time?
How should we contact you?
I not the recent question was close to comment. The person said that the email wasn't working to reach you.
Is the email that you suggest we use for you now fixed and working?
Should we continue to reach out to you by Moderator@aplaceformom or should we reach out to you via the email form at the bottom of the page under "about us" and "contact us"?
Thanks. Would appreciate an update. For most of us it's looking like we're back to normal, but every day one or two shows up saying they still can't respond, and I am just wondering if this is a matter of now getting them back on "one at a time".
Alvadeer.
As AlvaDeer mentioned, we're investigating issues with the Contact Us form.
If you need support in the meantime, the other two contact options are:
1. Send a private message to AgingCareCM if you're able to log in
2. Email Moderator@aplaceformom.com
Also, Geaton777, the team is working on restoring your content right now.
We apologize for the inconvience that recent site issues have caused. We're committed to ensuring that members can receive prompt support when problems arise.
I'm dismayed to think you received none of the several emails I sent daily over the last 2 weeks when I was having trouble logging in.
Since I used the email form that resides on this website, I have no way to prove that I sent you anything. I can tell you that I received NOTHING from you people.
From now on any participants having problems that require the attention of the Moderators needs to generate an email from within their own email app (like Safari Mail or Gmail) and not from the Contact Us email form on this website. Those emails apparently go into a black hole.
Send to: Moderator@aplaceformom.com
FYI in my years of experience the in-website emails of corporations are not well monitored -- especially if they are small businesses. NEVER use the website's email app, if at all possible.
Due to my posts re Geaton yesterday AC read I had tried to contact them by the email we are supposed to use. THEY NEVER GOT THE MESSAGES.
SO AM I USING THE WRONG FORM?
What form are y'all using???
When Geaton couldn't get back on and I tried to inform them of that, and once when JoAnn couldn't get on, I did it in this manner:
I scrolled to the bottom of the page to the area where you could contact them for help. Over on the far, far right side was a column you could click on that said "About Us".
I clicked on that and up popped an email form where you enter your email and then you write them. I have done that in the past probably total half dozen times and NEVER GOT AN ANSWER by email.
Now our moderator has sent me an email saying they never got any messages from me.
So clearly the CONTACT US form isn't working. Or isn't working for some of us?
WHAT exactly is the form we are to use to write any concerns or problems to our moderators on AC. Does anyone know? Has anyone has any luck messaging AgingCare on any form or any email? I am glad to write down the contact. I just need one that will work. I thought I knew how to contact. Clearly I don't. And AgingCare should know that the contact form anyone can access at the bottom of the page, that starts with About Us and provides a "Contact us" may not be working for anyone trying to contact.
I hope you are still working to restore my reply history...?
A big thanks to Lealonnie1, through whom I was able to communicate my issue. And Alva! ... and anyone else who went to bat for me.
Grazie!
We want to acknowledge an unintended side effect of the new spam filter that was deployed last week. Several longtime users experienced trouble logging in and/or posting. Those issues should now be resolved.
As part of the solution, we had to “restore” the affected accounts and their content. This may have caused previously deleted messages from these users to resurface on your profile pages. We understand this might be frustrating, but it's merely a quirk of our systems.
Thank you to those of you who flagged issues — whether you experienced them firsthand or reported them on behalf of others. Your communication helps us respond more quickly and effectively.
If you're still experiencing problems related to last week's release, or if you ever need support, please use one the following contact methods:
1. Send a private message to AgingCareCM if you're able to log in
2. Use the Contact Us form at the bottom of this page: https://www.agingcare.com/aboutus
3. Email Moderator@aplaceformom.com
Thank you again for your patience, support, and continued contributions to the AgingCare community.
I will begin to send emails daily at this point.
Lea, let us know when we should stop by posting here; until then I am on this with email daily.
"I thought I succeeded in creating a new temporary profile (Geaton7777) using a new email address and even got a confirmation email back from AC. Yet when I was newly logged in and tried to post on this tech thread, it automatically logged me out and now I can't get back in again using any profile. It didn't save my reply. Doesn't matter which browser I'm in (Safari or Chrome).
Everyone, please do me a favor and "report" this post so that the forum tech team sees it. Thanks! I miss being on the forum!"
I am really frustrated about Geaton. I have written AC on the form they ask we communicate with them on. I hope we will have her back this week if she even still wishes to return.
Lea, I really agree with you. I think it would be a really good thing if we each chose a trusted other off the site, who was agreeable, to be able to communicate with if off the site. I know no one of us wants to take that on for a bunch of folks, but it surely would help in a situation like this. Just now I have my messaging off, because old messages were being dumped in it when I like it empty. But in future I could take on at least a couple of folk. Fact is, however, at 83 in a few months I am likely to be the one who drops! So likely a bad choice to have be "your voice" (hee hee).
After what happened with Needhelpwithmom, I try to stay in touch with as many A.C. posters as possible. I only knew NHWMs first name, never did get her email address 😐
Doing it now.
Daisy isn't around. It is unusual that she's gone for a bit and hasn't let the Forum know, as she is often around both answering and chatting.
I wondered about Geaton. Thought she got finally fed up. Now I know differently.
I was here.
Appreciate how hard you are trying, but am personally worried about the safety of the site itself.