Arbor Hills Memory Care

2625 W Plano Pkwy Plano, TX 75075
Rating: 3.8
17 reviews  |  Write a review
Providing Memory Care
Speak with a Plano, TX senior living advisor now. Call (888) 456-2736

About Arbor Hills Memory Care

Arbor Hills Memory Care is an assisted living facility located in Plano, TX 75075. Assisted living facilities provide care to people who require assistance with activities of daily living. This care setting provides an intermediate level of care for residents who cannot safely live independently, but do not yet need around-the-clock skilled nursing services like those provided in a nursing home.

Reviews for Arbor Hills Memory Care

Rating: 3.8

June 2018
I am a past client
My father was abused and neglected while at Arbor Hills. He would go over 16 hours without any staff members checking on him. He would go over 24 hours without food and very little water. On one occasion when Adult Protective Services/HHSC were called about a caregiver verbally and physically abusing my father (of which we have video recordings), the executive director literally cried when talking to me about having to fire such a "good" caregiver. She never cried over the abuse and neglect my father faced. My father developed a grade 3 bed sore within the first 3 weeks of being at Arbor Hills. The Director of Resident Services, the RN for the facility, was either incapable of recognizing the severity of the wound or lied about it to keep us there. Arbor Hills is not licensed to care for someone with a grade 3 bed sore. The Executive Director and the Director of Resident Services repeatedly promised to "do a better job" or "make changes" to correct the problems so my father would receive better care, but nothing ever changed. The Director of Community Relations never referred to my father by his name but always by a derogatory name. These are the people hired to run Arbor Hills. Do not put your loved one in Arbor Hills! We have found a wonderful place for my father where he is thriving, his wound has almost healed, and he is safe and happy.
August 2015
Good Caring Staff
I would say that I am impressed that they have good caring people and I like their interaction with the residents. They could improve on their communication, because I am out of state so getting a ... read more

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Questions? Call (888) 456-2736
By contacting APFM, you are availing yourself of our core service, which is providing customized referrals to assisted living and home care facilities, who will contact you by phone (including text, which may be auto-dialed), to help you decide which facility best meets your needs, or the needs of your loved one. Your consent is not a condition to using our services, but we cannot provide you with our core service – a customized referral – without sharing your contact information with the facilities to which you have asked to be referred. By clicking, you agree to our Privacy Policy. Please visit our Terms of Use for information about our privacy practices.
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