Touching Hearts at Home of West Tennessee - Milan, TN

Rating: 5.0
6 reviews  |  Write a review
Touching Hearts at Home of West Tennessee - Milan, TN
1043A East Van Hook
Milan, TN 38358

In-Home Care Overview: Touching Hearts at Home of West Tennessee - Milan, TN

CARE WITH COMPASSION - We all age in different ways, with different needs, at different times. Many adults with medical conditions, or seniors with the progressive changes that come with aging, choose to remain in the comfort of home. We make it possible by helping with the tasks of daily living. Our person-centered care provides the physical, emotional, and spiritual support that everyone deserves.

We help by offering:
Free in-home consultation and assessment of needs with no contract, no enrollment fees.

Valuable services including, but not limited to: Companionship, Monitoring, Light Housekeeping, Medication Assistance, Personal Care (including bathing, showering, toileting, shaving, dressing, etc.), Transportation, Meal Preparation, Errands, Medical Monitoring, Dementia & Memory Care, and much more…

Flexible shifts, as little as 4 hours per shift up to 24/7.

Person-centered, one-on-one care following a customized Plan of Care individualized to address each clients’ needs and preferences.

Professional caregivers that have a passion for caring and are thoroughly screened & background checked (criminal, sex abuse, and abuse registries along with full reference checks), exceptionally trained with mandatory continuing education, bonded and insured, and drug-tested in compliance with the Tennessee Drug-Free Workplace program.

Screening for all applicants through CareProfiler to identify whether they have the key personality traits to create meaningful relationships with clients.

Continuity of care through partnerships with home health agencies, hospice, hospitalists, etc.

Competitive rates and assistance with seeking benefits for Veterans and their spouses.

Acceptance of electronic payments including credit cards, eChecks, and bank drafts.

Long-Term Care policy review and provide any correspondence necessary to file for payment for benefits. This is a free service that we offer to our clients.

Caregiver-Client matching for compatibility as well as regular follow-ups and supervised visits to ensure quality of care.

Close communication and updates to all authorized parties (ie. family, neighbors, etc.)

Personal introduction of each caregiver involved to the client prior to the caregiver beginning service.

Medical monitoring packages including (but not limited to) PERS units with the option of calling a first-responder (ie. family member, caregiver, neighbor) and/or 911 if necessary.

Discreet care under HIPAA.

Steve & Donna Smith own the West Tennessee office of the national home care franchise, Touching Hearts at Home®. Along with 2 of their daughters, Steve & Donna operate their business with a ‘give first’ mentality that has helped the business grow to serve seniors and employee residents across 6 counties in rural West Tennessee. Touching Hearts at Home® is a state licensed personal support agency that maintains an A+ rating with the Better Business Bureau. They are members of the Tennessee Association of Homecare, Tennessee Federation on Aging, many West Tennessee Chambers of Commerce. Touching Hearts at Home® is the heart of homecare.

Care Services Offered by Touching Hearts at Home of West Tennessee - Milan, TN

  • Medication Reminders
  • Mobility Assistance
  • Respite Care
  • Toileting
  • Transfer Assistance
  • Assistance with Physical Therapy Routine
  • Dementia Care
  • Hospital to Home Transitional Care
  • Bathing/Dressing
  • Companionship
  • Errands/Shopping
  • Assistance with Eating
  • Housekeeping
  • Incontinence Care
  • Live-In Care
  • Meal Preparation

Reviews for Touching Hearts at Home of West Tennessee - Milan, TN

Rating: 5.0

August 2021
Karen , I am an employee
Steve & Donna Smith are the best to work for and they care so much for our clients and caregivers . Always available and willing to listen to all concerns that anyone has. Touching Hearts at Home is truly a great company compassionate about the care and needs of all clients and caregivers .
January 2019
Laurie, I am a current client
Donna and Steve, at Touching Hearts at Home, are the best people in the world to talk to about getting home care services. When I was looking for a company for myself, I spoke to a couple of other places first, then I spoke to Steve. I knew I was going to hire his company, but in all fairness, I had a couple of more companies to talk to. Steve was so warm, compassionate and charming. You could tell he really cared about, not only his clients, but his employees too. He wanted to make sure he listened to my issues and my concerns. What I wanted, needed and expected in a caregiver. To be honest, after I hired his company, I had a couple of caregivers that didn't work out for me. He listened to my reasons why, and had a replacement the very next day! Things couldn't be more perfect now! I would definitely recommend them to anyone needing assistance for a loved one! I rate them a 5 star company!
December 2017
Michelle, I am an employee
The caregivers at Touching Hearts at Home are licensed, bonded, and insured. We take the time to get to know the client's wants and needs. They are a wonderful, faith based company and really want to help by being there when family can't be there.
October 2016
Laurie, I am an employee
I've been a care giver with Touching Hearts at Home Milan for 6 months. I absolutely love my job and I'm happy I finally found my calling. They are the best!!
June 2016
Jennifer, I am an employee
I love working at Touching Hearts at Home of Milan and having the opportunity to get to know so many wonderful families. The stories I get to hear about the amazing lives our clients have led is inspiring. Our elder community has so much wisdom to give and are great role models for my generation! I love what I do. Touching Hearts truly is the heart of homecare.
June 2016
Lisa, I am an employee
I have worked with Touching Hearts at Home in Milan for a year. The management team is so compassionate and caring about their clients; aiming to match caregivers to best fit the needs and personality of the client, in order to provide the best care. Donna and Steve are very hands on and accompanies the caregiver to the first meeting with the clients. They stay involved by keeping the caregiver informed of any changes to the clients care. Not only do they care about the client, they also offer lasting support, consideration, and care to the caregivers. I rate this company a 5 because they are the best employers I have ever had the honor to work with while always keeping the client first and foremost. One word to describe Touching Hearts at Home: Compassionate.
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