Yes, plugging up that little hole is a big issue with hearing well. The cerumen (wax) builds up in the ear and it goes directly to that opening. If her hearing aid is the kind with a little white ring on it, there is a new applicator we got yesterday at the VA clinic which has two replacements one on one end, then other on the other end. You just snap it in the hole, and when it gets full, replace it by using the applicator to replace it. It is complicated for one with dementia, so you can help her. Wax buildup is the NO. One problem with the kinds of hearing aids with those little holes. See if that helps.
I just took my mom to get her hearing aid turned up louder and after I had done everything they suggested and given me the tool to clean it, the man said the hole where the sound comes in was clogged up. He cleaned it good and it worked good again. Before you spend money, try cleaning every opening you can brush or poke. my mom never seems to think of that, I have to figure out why I'm yelling at her, and have to face her for her to hear me. It's a problem. She is totally deaf in the other ear. (for 60 years.)
Did you contact the audiologist or dealer you bought it from? Usually they'll perform routine maintenance for free - like new tubes, cleaning. At any rate, that's the first place to start, and they might also be helpful about knowing resources to help you pay for repairs. Another place to contact would possibly be a local Lions Club. A local social service agency or senior services might have available resources.
Folks, when it comes to hearing aids, unless you are a veteran whose benefit is one new pair every four years, you are on your own when it comes to hearing aids. Check into getting a CareCredit credit card which is interest free for 18 months, but pay it back before the expiration or you will owe ACCRUED INTEREST. I paid for my hearing aids that way, as well as a vet bill. Check it out. GE Capital credit changed its name to Synchrony. Go figure...
Contact the company that made the hearing aid or local hearing aid dealers and audiologists. There has to be a program to help financially strapped people with hearing aids. Usually hearing aid dealers will go out their way to help you. My mom has a Audible hearing aid and they audiologists always check and clean it for free. Don't know if repairs are covered as well but I am sure they can work something out.
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