Now Mom has called 911 twice on the facility and on my dad who has dementia. The facility said that that if Mom calls 911 for a third time that the EMTs will file a report to social services to have them placed in a higher level facility. And this decision will be completely out of their control or mine. Is this true?
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Repeatedly calling 911 inappropriately is a crime. Ya'll really need to focus on stopping that abuse. Talk to her doctor. Perhaps some anti-anxiety medicine might be helpful.
I understand your concern about whether they will get reported to social services, but the real question is, what's going on and is this the right level of support for them?