Why is Hospice blind and dumb?

If you didn't advise the staff what do you expect of them? I find this, like the others have said, very odd. I think hospice staff are amazing whether in house care or domiciliary care. When my mother goes ANYWHERE new we have a picture of my brother and a copy of the injunction against him. Now if they were to allow him access after all that I would be bloody cross and I would file a complaint. If you haven't donee that then I am fairly certain it would be very wrong to criticise anyone but ....yourself

What is wrong with visitors coming to say goodbye? When our daughter was on Hospice we asked everyone to come see her and cheer her up. They DO take care of the patient and they do NOT referee family battles.

Perhaps they are in a Hospice hospital. But it is not their job to police visitors. Unless there is a protective order in place. There You, the POA, I assume, must provide that to them,and be persistent, as slip ups do happen. The Angels are working their A**es off, caring for the dying, and your Loved ones! Perhaps you should hire your own security to sit outside the door. They are much to busy, caring for many! Give us specifics, and perhaps it will make more sense to us, and we can help you to find a solution, but don't just cast out blanket statements about Hospice workers who are working so hard to make our LO's transition easier for everyone involved! Good luck to you.

Curious, who is doing the 24 hour care of the patient in question?

Hospice is NOT a 24 hour hand-on service, they come during the week for a half hour or less to check on the patient and they leave. The RN will be scheduled for let's say Monday of each week, then on Wednesday a Hospice volunteer will visit for a while, on Friday a nurse Aide will drop by to see how the patient is doing, and the Hospice physician will come by if the RN request a visit.

Therefore, I don't understand why you are angry at Hospice since someone else must be taking care of the patient in the mean time.

You need to provide more information on:

(a) What prior notice you gave to hospice staff to "watch out for distant family members" as well as what behavior could be expected, and why they apparently should have been denied access to someone?

(b) Did you have injunctions against the family members? What notice did you provide them not to appear? And how did they find out that someone was in hospice in the first place? Did you tell them?

(c) What behavior did these distant relatives exhibit that was so egregious? Did they attempt to get documents signed? Money transferred?

(d) I would suspect that the people who work in Hospice are doing so because they are compassionate, caring, and want to help. Taking care of dying people is not an easy job.

I also assume they didn't become involved because they wanted to be medical police.

(e) I think more information on the situation is required before anyone can suggest how to file a complaint.

I.e., what REALLY happened?