She is wheelchair-bound, has dementia, and gets very aggressive and agitated. She appears to be sundowning. She doesn't know me well, but yells at me, accusing me of being mean, or saying "What makes YOU so special?!!"
I want to be kind and gentle with her, and calm her down, but I don't want to get close to her in case she lashes out. I try just being cheerful, but she obviously thinks I am a threat. My feeling is that the staff should be trying to distract her. Mom has only been in this facility for a couple of weeks, so it's all new to me.
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But whatever the case, there will be required by the Feds a "care plan meeting". First one should be within her first 30 days and then 90 days thereafter. A good NH will both call & mail you a letter as to scheduling the CPM within a set couple of timeframes. The CPM is mucho importante as at the end of it, you will be asked to sign off on a sheet within moms file that you are good with moms care. You go into the CPM prepared with details on the roommate in writing & a couple of copies. I'd record a couple of her rants too to play for their nonamusment as well. If you can get a photo of roomie on a rant thats good too. At the cpm there will be a rep from most departments - nursing, activities, dietary, social work - but rarely if ever will the medical director ever be at one. Ditto for the DON - director of nursing- who is the goddess an true ruler of a NH. When you are asked about your concerns....you whip out the detailed document on the roommate and state you feel that roomie is a health and safety threat to your mom and the situation needs to change and that the document is to be attached to moms file AND on the CPM meeting form where you sign off you write in "details on care concerns as per attached document" along with your signature. If you have issues on going all bad bitch bossy have another family member go with you to be supportive & go over this aloud in advance. I'd bet either mom or roomie moves within 48 hrs. If not, then you fax over the document to the DON & if you have an elder lawyer you CC it to them as well.
Just complaining verbally does no good, it needs to be in writing. comprende?
Gosh the world can be a depressing place!
The slow death of community hospitals in the US starting in the 1980's ended any semblance of competivtive market for hospitals which are the gateway to getting into other facilities for most.
If your a health policy wonk, there is a especially great series just started on the New York Times on health care debt.
Certainly none of the care homes we visited in the endless search for adequate respite had anything other than single rooms. Except for the really brilliant one that had set aside suites for couples, at around £1100 a week mind you.
Another result of the change was the appearance of horrible prefab annexes built on to beautiful old country house style care homes; so you'd roll up along the gravelled drive and walk into the gorgeous parquet-floored hall, then be guided along to the standard cheap motel type corridors built on the back, with their poky low-ceilinged box rooms and smell of new plaster and dank little ensuite wet rooms. But there is a huge growth industry in purpose-built retirement facilities, too.
The trouble is, isn't it always, the question of who's paying? Here in the UK it's a combination of scandalous staff pay, scandalous thinly-veiled subsidy of state-funded residents by private-pay residents, massive chunks out of the budget of local authorities, steadily increasing government debt and stealth taxation. Which I'd mind less if we got really good quality care for it; but we don't. And we do, also, have the problem of soulless private companies wringing every last drop of profit out of their residents and their staff; only, I suspect, perhaps not quite to the extent that it might be going on in America.
Mom since I had great difficulty encouraging Her to avail of the restbite care offer.
Johnjoe is right, it isn't for you to handle interactions with other residents. It must be very difficult to ignore her, exactly; but as far as possible, and as pleasantly as possible, blank her. If she continues to approach you, tell the staff what is going on and ask directly for help - don't wait for them to notice there's a problem. How is your mother settling in? Is her roommate bothering her?