The owner told me (daughter of client) she has to find a new doctor to attend to her clients in the homes that she owns. He is a really good doctor, I am sorry to see him go. How do I find out why and how do I make sure my mother's prescriptions do not lapse?
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I remember this dilemma from my own experience: when the very good respite home my mother was staying in was slow to answer the phone, I would be sitting there thinking "would I rather they were quicker to answer calls, or rather they were busy with the residents?" Grrrr! A bit of both would have been nice!
But it is very annoying - because it's rude, apart from anything else - when people do not return calls within a reasonable length of time. Have you got her or her secretary's email address? A courteous email request might get further?
So I did get a return call from the Dr's office and they have clarified a lot. The NH was counting on this office to provide general health care but they only provide specialty care. So he will still be seeing my mother about her diabetes and related issues.
The NH has still not provided me with who the general practitioner is going to be so I'm still working on that. And again she has not returned my calls. If my mother was not kept in optimum health I would have surely removed her to another facility. But these private homes have kept her happy so far. I am out of state and can only do so much.