Where to start?

Asking for a friend, whose mother is 94, has just gone into assisted living and is paying out of social security check. She does not have dementia and is in her right mind. Her health has been good but lately she is weak and of course she is 94. She is Medicaid pending, not on it yet, and my friend has signed her up for the 'pooled trust'....So her mother has had a couple of health scares lately, and a UTI, and my friend has no plan for her mother's end-of-life. She is very immature and weeps and moans 'oh, I'm not ready for this!' though she should have 'been ready' for the last 15 years! The friend and mother are pretty much estranged from the rest of the family (a 60 year old son and family), who have ignored both of them for many years (though they will talk to them if contacted. They don't visit or help in any way, maybe send the mother a card at Christmas. A very dysfunctional family, a real mess!) Anyway, my friend doesn't know what she will do when her mother passes on. She is on public assistance and works part time, but certainly can't afford a funeral. She is thinking vaguely about cremation for her mother. Neither of them belong to a church, though my friend has started going to services at a place nearby. She is constantly praying to the lord, and she calls me weeping and wailing and saying 'oh, I am ALL ALONE with this, oh, what shall I do when mom passes? I just don't know what to do!' .... So that's really it. No plan. Doesn't want to think of a plan, and is all alone in the world. ..... I don't know what to tell her. Literally. Where to start? Call a funeral home? Call the estranged relatives? Call the county social services? Office for the Aging? What about payment when there is no money for anything? .... What advice would you give this sorry creature?