After about two weeks they had called me and told me that she had fallen out of her chair and had hurt her hip. They took x-rays and nothing was broken but when I checked her incision on her stomach it was badly infected, staples had not been removed as they told me that they would do and also she had very swollen legs and feet with a terrible rash. I took her out of there by ambulance and the hospital stated that the rash was due by bites from bedbugs and it became infected also. I would like to turn them in for this along with other things that I saw in this place but I don’t know who I should report them to. Any suggestions?
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Will the home accept Medicaid?
The other question, of course, is "comfortable" versus "safe". She might be more comfortable at home, but is it safe, say, if a caregiver calls in sick, or can't get there due to snow. We face this problem with my mom; she lived in a suburb in the Northeast, atop a hill that iced up in the winter, in an area with no public transport.
Read Atul Gawande's "On Being Mortal"; he helps you ask the hard questions!
https://www.medicare.gov/NursingHomeCompare/Resources/State-Websites.html
... you should see this...
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State websites and contact information
On this page you'll find contact information for each state and territory. We provide information (where available) so that you can: 1) file a complaint about a nursing home; and 2) find additional nursing home information provided by a state.
File a complaint
When should I file a complaint?
You should file a complaint if you're concerned about the health care, treatment, or services that you or another person got or didn't get in the nursing home. Some reasons for filing a complaint would be abuse, neglect, poor care, not enough staff, unsafe or unsanitary conditions, dietary problems, or mistreatment.
Where should I file a complaint?
You should file the complaint with your State Survey Agency. The State Survey Agency has regulatory responsibility for all the nursing homes in the state.
Who should file a complaint?
Anyone with knowledge or concerns about the care of a resident in a nursing home may file a complaint with their State Survey Agency.
How do I file a complaint?
You may file a complaint with your State Survey Agency by any means available to you, including mail, telephone, fax, on-line, or in person.
Some states have online complaint forms available (see the table below). If your state doesn't have its own complaint form, you may use this template form to make sure you have all the information you need. You don't need to use this template or limit your information to what’s on the template.
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... and there is a handy downloadable pdf template about halfway down.
I suppose we might count it a blessing that they actually managed to call you about the fall? Otherwise, sheesh. That poor lady is lucky she had you to get her out of there!
You're a special friend to look after your neighbor and I'm sorry for the trauma she's been through
Is she in another nursing home now or still in the hospital ?
You may want to contact the ombudsman to escalate the issues with the first facility and / or notify the state licensing dept