We know nothing about the NH where mom is.. besides where it is located. We do know that mom is 2 weeks post Surgery and still has the staples in, we do know that mom has not see a physician since she left the hospital 2 weeks ago, we do know that she has diabetes and the NH is giving her ice cream. Mom has requested to see a physician and they keep telling her later. The nurses at night tell her to stay in bed and use the diaper and the nurses in the morning yell at her for using the diaper. What should we do? Mom thinks if we ask questions, they will try and make us financially responsible because she is on Medicare and has no money.
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But while in rehab the doctor actually came into the room and even talked with me about her care.
Why I ask who is telling you this information is because what you write that is happening makes no sense at all. Nursing Homes/Rehab centers all have their own visiting physician or in-house physician. That doctor could have seen your Mom numerous times without your Mom realizing who he/she is the facility doctor.
You need boots on the ground and a friendly chat with the Head Nurse to get accurate information.
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It sounds to me that you need to do far more than call with your questions, but actually go there and see what is going on for yourselves.