My mom is very depressed. She does not care for her hygiene, hoards everything. What does a family do in this situation?

She has a bad knee that needs to be operated on. Currently, my father is caring for her. She has eliminated myself, sister and my father from her medical reports from the Drs. She hoards everything, her room is a mess, crap is everywhere, dirty clothes, pills on the floor, bed is crowded with books, dolls and whatever. We have called Elder Services for the state that she resides in, she told my father do not let those people in here. She has bad memory. She was on opiates really bad once upon a time. She overdraws her checking account. She has almost burned down the house. What does a family do in this situation?