Be aware that banks aren't the only entities that may not accept POA documents. The Social Security Administration, Medicare and the VA all require a caregiver to obtain additional authorization to access and manage an aging loved one's benefits, coverage, etc. The following article provides further information on this matter.
I went through this with 2 of 3 of my dad's banks. Only one would honor it. I finally ended up getting conservatorship. When I went back to one of the banks after this process was done, they asked me why I didn't just do DPOA. I looked at that banker's face and told him that I did that but their bank wouldn't honor it. Left him speechless...............
I doubt that you will get much, if any, help from WF until all of the investigation are over and fines paid. But try everything suggested and then some.
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This article may help you understand why the bank isn't accepting your POA and how to work around it.
https://www.agingcare.com/articles/what-to-do-when-bank-rejects-poa-178641.htm
Be aware that banks aren't the only entities that may not accept POA documents. The Social Security Administration, Medicare and the VA all require a caregiver to obtain additional authorization to access and manage an aging loved one's benefits, coverage, etc. The following article provides further information on this matter.
https://www.agingcare.com/articles/make-sure-you-are-an-authorized-representative-for-your-loved-one-202376.htm
I hope this helps! Best of luck to you and your grandmother.
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