My 94 year old mother has been in assisted living for 2 years. She is legally blind (she has about 5% vision) and very frail. She gets around using her walker. She is on Medicaid. About 6-7 weeks ago she started having a rash that itched. The hospice people gave her an anti-itch cream that didn't seem to help. So, we took her to the doctor and they prescribed prednisone for the inflammation. This didn't seem to help, so they repeated it again and it still didn't help. A little over a week ago we were notified by the AL facility that mom's room had bedbugs. They told us that they had seen "something" like bedbugs a couple weeks earlier but "weren't sure". They didn't mention it to us when they had this suspicion and we, as well as the rest of the family continued to visit her regularly. Fortunately, no one in the family has had any bedbugs from the visits but we are diligent in inspecting for them now. The only time in the past couple months she left the facility was for doctor appointments or our house for dinner.
The AL will be treating her room soon and they have told us that any follow-up treatments may have to be paid by the family. Mom is on Medicaid and none of the family has the funds to pay for this. Since no one in the family has bedbugs, we suspect that someone in the ALF brought them into her room.
Can they require that the family pay for treatment when none of us brought them in? Could she be evicted for this? Should Medicaid be contacted?
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I would send a certified letter to the administrator and copy the Health department that the family will not be able to cover any of the costs to eradicate the bedbug problem in their facility. I would address the fact that no one that visits mom has any issues in their homes or places of work and that leads to the belief that the facility had someone in, vendor, employee or ??? that introduced the bugs.
This gets it on record that you are denying responsibility for the existence of and the eradication of these horrible creatures.
Be sure and keep a copy and document every conversation. Facilities are great at placing blame and responsibility on others. Don't accept it and fight it if needed. They are being paid to provide a safe, clean environment for vulnerable people. They have failed to do so. They will try to pass the buck.
Let us know how goes it and be mindful of what you store to protect from treatment. These little creatures hide in, on and around everything. Maybe remove and treat photos and anything else that can not be replaced by yourself, but do treat everything.
I agree with Bella, people that have never experienced an infestation don't really understand how traumatic it is. It is not something to be calm about, it needs to be treated with a vengeance. Maybe that would stop the spread.
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We will follow your advice and protect the photos and other personal items so that they are not damaged.
I appreciate all the advice and don't consider any comments here to be a rant at all. Until someone (elderly parent, family member, visiting friend) actually goes through this and experiences the frustration and anxiety involved they shouldn't make disparaging remarks. Treatment is very expensive...thousands of dollars....and something as simple as a short visit to a resident can create serious financial issues for the unsuspecting visitor. Especially if they have no idea of the infestation.
We found out yesterday that the ALF actually knew of this more than 6 weeks earlier, not "a couple weeks" as they initially said. That makes it even more frustrating.
With regards to moving, there are very few local options available for medicaid residents. We have looked into these with no luck but will continue to do so.
Last night was her first night in a bug-free room and hopefully her last. Thank you again for all the suggestions.
Call your Ombudsman's office and ask them if this charge to a patient is a legal charge. They will get to the bottom of it fairly quick. The medicaid offices and facilities who get calls from them want problems fixed fast with accurate responses.
Finally administrator agreed to put her up in their show room but they really didn’t like it because she would be on furniture that they are leasing and was afraid of bedbugs getting on it etc etc...
Yes it has been a nightmare, and it didn’t have to be!!!! Catching a bed bug problem is crucial, and can be taken care of with a lot of diligence and hard work but it is doable!!!!! I am not a freak out type of person, but this subject I feel very strongly about. I’m trying to bring awareness everywhere I go because if people would pay more attention to this problem there wouldn’t be such a breakout of these bugs everywhere!
I could tell you so many stories about this it’s crazy, I’m sure I’ll be raked over the coals hear about my rant.
I can’t see how they will make you responsible for the spraying, hopefully others here will guide you on that. I do know bedbugs can be brought in from anyone so they can’t completely blame your mom... more than likely someone else there at the facility has them to.
All of my moms personal belongings got sprayed down with insecticide, totally saturated pictures in their frames, it seeped underneath onto the pictures, the toaster inside and out etc. etc. etc. The room did get heat treated and then sprayed again. I cannot believe the condition of her room when I finally was able to get back in there!! It looked like a tornado hit and then an earthquake. My husband and I demanded that someone from corporate come for a sit down meeting and inspection of her room. They suggested that I should’ve got mom renters insurance to cover the damages because they will not clean up the mess in her room. I’ve reported them all to our Ombudsman, local health depart. and the state nh health Dept and made numerous complaints there, they are still investigating.
We have since moved mom into a new AL, had to buy her all new clothes, shoes, everything since it’s still bagged up.
any questions, just ask...good luck!
I think that, unless the admission documents specify otherwise, the facility would have to have some proof that the problem originated in your mother's room, or was specifically lined to her presence. Otherwise, it seems to me more like an attempt to intimidate and create an unfounded accusation.
Have the admins stated why they think she should have to pay for future treatments? I'm assuming then that they wouldn't be treating any other rooms?
The facility must deal with the infestation, it must ensure that all rooms are free of infestation; and their giving you notice that follow-ups would be the liability of the residents and their families sounds to me like a bit of a Hail Mary effort to spread the cost burden.
Have other families been told the same thing, do you know? I should ask around, it might be revealing.
They are trying to scare families into paying a cost they are not responsible for. What they can and perhaps should do is require all family & visitors bringing in 'soft goods' to bring them to the office to be checked and labeled...a sound practice. Fine those who violate That Rule.
Staff can ask to check visitors wearing clothing where bedbugs can catch a ride, especially if they have visited a room that has been infested before. All visitor need to be warned about any possible infestation.
Hiding it for 6 weeks is a Health Code Violation. If the family had carried BB home after visiting their LO, they could file a civil lawsuit since the facility failed to inform them. That will give the NH a wake up call!