I'm not sure who I should talk to at mom's memory care, there's a caregiver who's consistently "shown a lack of caregiving" to everyone.

Unfortunately, there's a caregiver at Mom's Memory Care Facility that has repeatedly shown a lack of empathy, concern and general care to many of the patients and I have witnessed this myself, I am unsure who to talk to. Some examples are: talking/acting in derogatory/ugly manner to patients who are simply asking for a drink or a question, leaving her patients without undergarments for entire days, leaving her patients in the same day clothes overnight from one day to the next. Putting dirty clothes right back into moms (and others) clean clothing bin, rather than washing them- 3 days in a row she requested we bring in more bras for my mother and for 3 days in a row she showed/told me my mom had no clean bras she was comfortable in, (shouldn't she have just done the laundry? We can't afford to keep buying more bras because they go missing or they're dirty) Also, she dressed my mom in a winter Sweater in feels like 98 degrees out (were in FL) 3 days out of 6 in 1 week (mom has 10-15 outfits easy), I kept coming in the morning (8:30-9AM) finding mom outside sweating beads, hair soaked from walking around, I took her in to get her fluids and change her and the Caregiver asked me why I needed to change her (they have her clothes in the laundry room in bins bc she was always packing them up on her bed), I said she's sweating and overheated and it feels like 98 degrees out; her response to me was. "Oh, I didn't even think about that." Really, isn't that her job? or part of it... to dress her patients appropriately to the weather, especially since many of them walk and walk and walk. (I still have the damn sweater at my house I was so tired of seeing mom in it). I don't expect perfection, but I do expect people to use common sense. In my mind, its likely, that if it depended on this 1 CG my mom would of been sweating and too hot all day had I not been there...

I am FRUSTRATED!! These are only a couple of issues I have with this Caregiver... This CG always looks upset about something beginning, middle or end of the shift. I'm not sure if she doesn't like her job or she is burnt out but it's not really my issue either way; my issue is I don't think she is doing an acceptable job as a caregiver for any of her patients, at least not on a consistent basis. Thanks in advance for your thoughts on this situation and any suggestions on how to handle it moving forward!

FloridaGirl