Can someone help coach me on getting help with Cash and Counseling program for low income family.

If Seniors, start with Office of Aging. If younger, they need to go to Social Services in the County they live in. They maybe provided with emergency help. Meaning, rent payment, food vouchers even emergency housing. They may be able to get Welfare, foodstamps, and Medicaid. They need to do this for themselves since they will need to provide certain info and paperwork. If not able to do this for themselves, then u can call Adult Protection Services, at times the Health Department.

Check your local area's Agency on Aging and

Benefits.gov

https://www.payingforseniorcare.com/paid-caregiver/cash-and-counseling-program

These programs are state specific. I would google the name of your state and "cash and counseling" and go from there. Here is the page for Alabama:

https://www.payingforseniorcare.com/alabama/personal-choices-program

You might check through your local church.