Has anyone had to make an appointment to see their LO that’s in rehab?

In our state, they only allow through-the-window visits. We can't even have the window open so the care person calls my cell phone and puts dad on speaker.

Sis in LTC. We now do scheduled "window" visits. She is behind a plastic shield from 3 sides full length. They do not want more than 1 group per resident during each time slot-only 2 visiting areas. They bring her outside at the appointment time I am there on the other side of the screen. She can see me-she does not focus on me, she cries most visits-i am sure other visitor/family is not happy about the noise sis is making during their precious visit with their person. Sis wants to really be with me-do the stuff we used to do before covid. I try to talk on the phone with her she needs assistance to get to the phone and told to hold it by her face. This weekend call lasted a few minutes before she was crying and walked away from the phone-i could hear her moving around but she was not talking just crying. I could do window visits before in the lobby/entrance area. Sis was in the visiting area i was in the vestibule-doorways on each end=parking lot and reception-was all they would do since covid.

Is it possible he is referring to a FaceTime appointment? I am a little surprised by this, however, facilities have come to see that the complete isolation of people has been extremely detrimental to residents. It will probably be per CDC recommendations: outside, distanced, no contact, with masks. That's how it went with my MIL's visit in her SNF.