My parents recently moved from an assisted living apartment to the building next door for two memory care rooms. The facility did not let me move any items; they insisted due to COVID that their maintenance person and staff had to do the entire move. I typed up four pages of instructions. They did not follow most of these. Many things did not get moved that should have. Many things got moved that should not have. It's been 10 days and my Dad only has one pair of pants, for example. I provided boxes, tape, and bins for the move. They are still "working on" getting all the items from the old apartment boxed up and put into a garage stall so I can pick them up. I've been waiting for days with no access to things and my Dad has a big list of items he is missing. Razor, address book, etc. These are all things that were on the list to be brought over - but they were too busy to look at the list, evidently. I will be moving my parents out of this facility completely in about a month and I am wondering what legal recourse I might have to force them to let me have immediate access to the rooms to do the move. Their rooms are at the end of a hall near an exterior door. I could don PPE and be in and out of the rooms without going near another resident. Or, screens could be removed from the first floor window and everything could come out the window. I worry that if they insist on doing the move themselves that we will lose many of my parents' things. Any advice?
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