Do small healthcare agencies usually charge the clients for training of employees and scheduling or is that an overhead of the company?

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Imtommy Asked February 2021

Do small healthcare agencies usually charge the clients for training of employees and scheduling or is that an overhead of the company?

My wife works for a small non medical home care agency and one of the clients is an old friend that also got her the job. The owner of the company is charging this client for time it takes to make the schedule and also is charging for time taken to train the employees she hires (she has a high turnover rate) along with charging for staff meetings (that she holds at the clients house). When the client mentions this, the owner makes it seem like she should be paying it but if she doesn't want to, basically tells her the employees just won't be paid for training or mandatory meetings which I have already informed the client is illegal but the owner is trying to play off of her nice side. I guess the question in all this is, do small businesses usually charge the clients for training of employees and scheduling or is that an overhead of the company?

Home Care Paying for Care

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score 1 · Answer 1

I'm thinking of your question from the standpoint as an employer with employees who are paid hourly. I think in most cases this cost is buried in the hourly rate, but if this client is extra problematic, all bets are off. This client is taking up limited resources unreasonably (it seems). Sometimes charging these extras openly is a way to get them to change their behavior and become less "high maintenance" (in a non-medical sense).

We charge a flat hourly rate for our client work but not for estimating/bidding *usually* but there are some clients who are obnoxious in asking for bids over and over and then never giving us the work (and with no explanation) so we started giving them outlandish bids where we literally made up numbers and they never wasted our time again. But if they accepted that bid...yea!

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Well the client isnt asking anything unreasonable by any means. The problem is, the company has such a high turnover rate of employees due to a combination of hiring employees not suited for the job and mistreatment of employees causing them to quit. So when there are roughly between 8 and 10 new employees a month and she charges for 1.5 hours of training each, for them to only last a week if that, the charge seems excessive and shouldnt have to be covered by the client in my opinion, which is why I am asking for other opinions because I have little experience to base off of.

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If they do its probably included in the hourly price. I really don't think training and staff meetings should be charged to the client. There are people in the forum who have worked as aides in the private sector they can answer ur question.

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Do small healthcare agencies usually charge the clients for training of employees and scheduling or is that an overhead of the company?

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