Interesting that bookkeeping is a common problem. Seems simply inadequate management. I have informed AL of missing items, payments they need to be charging me for (for my parents) and dates of add-ons that were inaccurate. They need an assistant who manages and tracks residents' add-ons. The director has enough to do with coordinating staff and residents' needs. Add-on services should be submitted to assistant by staff the day of service. And have to wait a whole month for corrections made by adding to new invoice. They can't fix at the time and reprint invoice.
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