For POD Bank Accounts, is it better to contact them in-person or call their 800# ?

Another thought is the obligation of the bank to identify the person who claims to the receipient.   When we've set up new accounts, we always had to provide data verification, such as driver's license or Veteran's ID card.

In person is best.  My experience is that the bankers on site have more in-depth experience than the call centers.   And you get to know the banker.

I would go to the bank the person did their banking at. As them how you go about collecting the money. It may just some forms u need to fill out and show a death certificate.