EMS training and protocols in dealing with very senior patients: Am I too critical?

Hi all. I had a recent experience that I wanted to share to see if anyone else has ever had the same problem. In late April 2022 I called EMS to my house where I am the primary caregiver for my mother. She had a UTI that progressed to urine that was the color of iced tea. She was not drinking or eating well, and showed the typical confusion/agitation. When EMS arrived, I gave them a rundown including a summary sheet that contains all her health history, medications and insurance information. I told them the infection had progressed and was very concerning and that she likely needed IV fluids and medication for it to not progress further. I am her financial and medical power of attorney. They began their assessment and took vitals etc. Then they began asking her what she wanted to do. All of that was fine. I tried to let them do their job but it got absolutely stupid fast. They asked her who the President is - she knew. They asked her her name and DOB - she knew. They asked her where she was - she knew. But what they seemed to completely ignore was that she is 95, definitely had a UTI, did not understand how sick she was, can’t ambulate, and was not able to make a rational decision based upon her symptoms and condition. If you ask my mother if she wants to go to the hospital she will never say yes. Who would? If she could get in my car I would have left them there dithering about what they should do - making calls to superiors - etc. But, she is completely immobile. Can’t even stand. Now I have some experience here. At one time I was a volunteer EMT with an emergency squad. I know you can’t just kidnap someone and take them to the hospital. But you can use sound medical judgment based on facts and circumstances. I gave them plenty of medical reason to transport her and gave them legal cover by making the decision as her POA when she was in a state where she could not make a medically sensible decision. They finally took her to the hospital taking the absolute longest route possible on two lane roads and getting stuck behind multiple school buses. They did not do that on purpose - they were lost. When we finally got to the hospital they inexplicably turned into an apartment complex across the street. When they realized their mistake we sat at the longest red light ever which I swear they let cycle one time when it was green. When we finally got there I asked the driver why he took that route. Turns out he lives in another part of town and was unfamiliar with area we live in. I had offered to ride in the cab to help with directions but they turned me down citing COVID. The same county ambulance service allowed me to ride with my mother in June 2021 when COVID was worse. It helped keep her calm. I know it is not a perfect world, but they almost didn’t take her which likely would have caused fatal consequences. She was very sick and had to stay in the hospital for 8 days because the bacteria required a drug that could only be given by IV. I know my mother. I am her POA. I have medical training myself. I do not call EMS easily or often and do not use them as a transport service. These three initially showed the judgment of twelve year olds and were likely not much more experienced than that. Thank God it was not an emergency where time was of the essence. Yes I am venting because caretaking is hard enough without nonsense like this.