I haven't been able to speak with my mother for the last 5 days. Her building made her a welfare check yesterday and said she is ok. She has a mobile phone but obviously something happened to it that she can't call and I can't call her. Is there any type of service in NJ that is free or covered by medicaid that would provide assistance in setting up her phone, computer and install a landline? She was in the hospital for a few months and she lost all this. The guy that came to install internet and cable didn't know how to set up her desktop computer. I am in Europe so I can't help her. She has a home aide that comes during the week but spends weekends alone. She is wheelchair bound.
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I agree, she needs to call her County Office of Aging for help.
P.S. I live in the Northeast and Xfinity/Comcast and Verizon are our two cable companies that do internet, phone and TV.
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I've remotely arranged this for my elderly aunt - and whenever there's been an issue, a technician has come out to rectify the problem. You can google their customer service phone number (Spectrum or Optimum) and arrange a time for them to set this up.
I hope this helps!