Has anyone had problems connecting to the Wi-Fi in an assisted living?

Yes, the service provider needs to be called. Find out from admin how to do this. It is so hard if you are trying to handle these things long distance. My bro lived in ALF in So Cal while I was in Northern California trying to act for him to get his phone service, a simple land line from Spectrum. I spent more time over two years with Spectrum on the phone than all the other entities combined. Once they cut out his service without an explanation because they confused his unit with another of a resident who had either moved or died. Just a nightmare dealing with that. Wishing you good luck.

At my Mom's facility, there was a "Technical Support" person who maintained all the equipment for the nursing stations, etc. Ask the Nurses or the Sales person for the name of the person. For us, it took weeks to get an appointment.

Chances are that the issue is that, assuming that your have the correct username and password, that the signal is too weak for the television to pick up. You can verify this by taking your phone to her television and checking for signal strength. Disconnect your phone from the network, then with your phone where the tv is, try to connect to the network on your phone.

If the signal strength is too weak, you have 2 alternatives: 1) move the device to a stronger place in her room (again using your phone to detect it) 2) buying another router or amplifier or some other device to get a stronger signal.

The 3rd possibility, which is often less of an issue, is that the type of internet router that they have, does not support the type of bandwidth that your television is capable of using.

Once you determine the actual problem, Best Buy (or Amazon) or some electronics store, can help you find the most cost effective solution.

The wifi at my dad's assisted living worked like a hotel wifi and you had to "agree" to the rules on a pop-up page when you logged in. Have you been able to connect with other things like your phone or a computer? I always had an extra step when I tried to connect my dad's Alexa when I connected to the assisted living wifi.

Ajag48, would the assisted living facility allow an outside computer geek to come in to set up your Mom's TV? Your Mom would need to pay for their service.

I wonder if the facility only offers limited cable, thus any other links where one has to pay a monthly fee, are not allowed as billing would be too complicated.

The only reason you need WiFi on a TV, I think, is because you want to stream. Otherwise, you just need to hook up the cords correctly in the back. Have you checked to make sure the TV is connected to WiFi. Hopefully, someone better informed than me can help u.