Power Of Attorney. Frustration with Financial Institutions: How do you get them to listen?

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cmwinks25 Asked March 2023

Power Of Attorney. Frustration with Financial Institutions: How do you get them to listen?

I'm shocked that the Legal Compliance teams are not better equipped to answer a call or assist in the POA process. I've been working with 1 bank for over 3 months. No calls, only letters. No email with names, just Legal and when I want to respond I have to call, explain, wait on hold, wait for 20min only to leave a voice message. The process is antiquated, and it's a bank. Shouldn't they have a process? I am disgusted by many of these, "We are here to help you," call centers. These last 3 months, wow. Anyone have a suggestion to getting others to listen? I do have all the POA docs, just hard to get someone to listen. All they want to do is to tell you stuff. They are not helpful. Take my POA place it on file and move along.

I think I will start a blog on the corporations that are also very antiquated. I have had to deal with doctors recently so that is a lot of time. Then I just need someone at the bank to be helpful, but they HAVE NO TRAINING on being helpful. They just past you over to a voice machine.

Elder Law Financial Planning Financial POA Power of Attorney (POA)

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score 0 · Answer 1

Another thought, could you try calling the bank branch your father used through the branch’s local phone number? (Might take a lot of Googling.) Maybe if you could make phone contact with someone at your dad’s branch (ideally someone who used to assist your dad when he was able to do his own banking) he or she might be able to shepherd this thing through.

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score 0 · Answer 2

I’m so sorry you’re having to try to do this from 2,000 miles away. Like Ann, my sister and I went in person to all of my dad’s many banks. We wound up going with my dad in person because it was so difficult, if I recall correctly, except for one bank. That bank, my dad’s main one, was made to honor his POA after a few in-person visits and officers calling corporate back and forth where we had to jump through a few hoops specific to that bank. My sister also threatened to close her own account there. It was exhausting.

One thought: does your father’s bank have a branch near you that you could visit in person?

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score 0 · Answer 3

Tell them as POA you can take you LOs money out of their bank.

You are dealing with people who are going by the book, literally. They don't think out of the box.

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score 2 · Answer 4

so don’t call.

I took my LO’s PoA along with a short letter explaining her cognitive impairment and went in person to every single bank where she had money.

When I entered each bank I immediately asked for an officer, showed them my identifying detail, and told them what I needed.

I did this in 7 banks, and also to attain the position as her designated payee for her social security.

I agree with you that it was time consuming, but my technique never failed, not once.

Human to human contact, in this situation, beats every other type of contact hands down.

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Like your answer and I would agree. My challenge is 2K miles between his location and mine. I've had to do multiple Zoom calls, as well as written due to the distance. Not my preference, trying to honor their request. Any suggestions to deal with distance on the POA? Thank you again.

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Power Of Attorney. Frustration with Financial Institutions: How do you get them to listen?

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