Carpet replacement.

My father lived in an assisted living memory care facility for 14 months and recently passed away. He was incontinent and needed constant supervision to not urinate and defecate in various places in the facility, not just his room, the entire time he was there. (Did not have this issue before he moved there) Unfortunately the supervision in this facility was sorely lacking and the carpet in his room was soiled multiple times by both him and other dementia patients who did the same thing-sometimes in his room even! The soiling was rarely cleaned up despite multiple requests and by the time he passed his room smelled strongly of urine and stool. When he passed away the facility kept what they touted as the $1500 “fully refundable” admission fee as well as 2 days of room fees owed back to us for the month he died to replace the carpet. This was never discussed or disclosed that we would be responsible for carpet replacement. My understanding is that assisted living memory care facilities by law are not allowed to keep a resident who has unmanageable incontinence for more than 21 days. He did this for 14 months! We fully expected they would ask us to move him to a nursing home at any time but they never once brought this up as a concern. This facility was not even at half occupancy which leads me to believe they couldn’t afford to lose a resident by their own request. Had they cleaned up after him every time the carpet wouldn’t have needed to be replaced. Isn’t wear and tear on a carpet in a facility like this just the cost of doing business?