My mom has dementia and of course this facility boasted everything they provide for both their assisted living and memory care floors. They told us as long as mom was not going to try and leave the building (doors always locked anyway) she would be better of on the higher care plan and be on the assisted living floor. Fast forward to now. I have had several meetings with the director that mom is not taken to the bathroom during the day, she has this week slept in her clothes on the couch because no one came in to help her get ready for bed. This means not changed and no brushing her teeth. She was forgotten about for a dinner tray and offered a peanut butter sandwich last night. Our last discussion on this was the day before the three night streak on the couch. She is always defending her staff and not taking responsibility for anything. She has informed me mom’s level of care is dependent on her mood. If she does not want to go to the bathroom when they initially rush in and ask it is marked as a refusal on a chart in her room. So I am paying 6,600 dollars a month for them to not use any professionalism to distract, re-word the request they immediately mark it off as no care. Am I expecting to much? How else can I handle this with them? At this point I am only wanting her to stay because change is going to be so hard on her. I just want them to do their basic tasks.