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Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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Four years later..... This is some kinda POS bank. Stuff like this should come up in annual routine auditing if it's a regular commercial bank, FDIC & federal reserve member.
Is this a credit union or co-op or community bank?
Whatever the case, if you don't bank there, there's nothing they can attach. $ 700 debt.... Kinda low to interest debt collection. Plus it's not your debt. The SS $ was moms. It's a debt of mom so debt of her estate. I'd send them a certified letter stating that and that after 4 years (do exactly to moms DOD) any debt against her estate should have been done within a year of her death so family could responded to in timely manner.
If you did probate, you cite the probate court #. Claims by creditors would have to been submitted to court or executor within a period of time set by your state law. Like for TX, done within6 mos of Notice to Creditors printed in newspaper.
Hm. So essentially they credited the payment to your account, reimbursed Social Security, and then failed to debit your account...
I'm quite surprised they were able to do that. And $700 is a fat lump of money to find all at once. Can you make an appointment to go and see them and come to some kind of compromise arrangement? It is their fault, and at the very least they ought not to expect you to refund them just-like-that, all-in-one-go.
Ask for copies of all the relevant statements, clarify exactly what happened, and then - letting them do the talking - ask what they plan to contribute towards correcting *their* error.
I think Social Security got the check back and the bank messed up by letting me have the money left in my moms account. It was around $700. If I would have know about the mistake right away my siblings would have helped me pay it back but after 4 years no one now is financially able to.
Normajean, I haven't heard of anything exactly like this but I would be very, very wary of unexpected calls from the bank. How did you verify the identity of the caller? The first thing I'd do is make sure it's not a scam. The next thing I'd do is pop in to the bank and ask them for reference numbers, claimant's details and an explanation for the delay in SS's claiming back the money.
But if it's all kosher, and you can check that there was an overpayment, and your SS office confirms that there isn't a cut-off point for correcting errors, you might have to pay up. Is it a lot of money?
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Is this a credit union or co-op or community bank?
Whatever the case, if you don't bank there, there's nothing they can attach.
$ 700 debt.... Kinda low to interest debt collection.
Plus it's not your debt. The SS $ was moms. It's a debt of mom so debt of her estate.
I'd send them a certified letter stating that and that after 4 years (do exactly to moms DOD) any debt against her estate should have been done within a year of her death so family could responded to in timely manner.
If you did probate, you cite the probate court #. Claims by creditors would have to been submitted to court or executor within a period of time set by your state law. Like for TX, done within6 mos of Notice to Creditors printed in newspaper.
Hm. So essentially they credited the payment to your account, reimbursed Social Security, and then failed to debit your account...
I'm quite surprised they were able to do that. And $700 is a fat lump of money to find all at once. Can you make an appointment to go and see them and come to some kind of compromise arrangement? It is their fault, and at the very least they ought not to expect you to refund them just-like-that, all-in-one-go.
Ask for copies of all the relevant statements, clarify exactly what happened, and then - letting them do the talking - ask what they plan to contribute towards correcting *their* error.
But if it's all kosher, and you can check that there was an overpayment, and your SS office confirms that there isn't a cut-off point for correcting errors, you might have to pay up. Is it a lot of money?