Do assisted living facilities charge extra to dispose of incontinent briefs?
I have been hit with a new garbage emptying fee even though garbage emptying is included in the weekly housekeeping and the Director himself approved my mother's garbage can. At one time, he wanted my mother to have the can emptied 3 times a week which would have been a very high extra fee, I declined this service and said the weekly garbage emptying was sufficient, because she does not actually use the pads for toileting only for accident protection. The weekly housekeeping has been fine for over a year until today I got an email saying that they have been providing an additional garbage service by emptying the briefs and there will now be a charge. No official letter or policy update just an email saying pay or empty it ourselves. Isn’t garbage, garbage and they should be obligated to take out whatever is there once a week? He was well aware of my mom’s can and that it would contain briefs. This Director has been very antagonistic with me since his arrival last year and my refusal to add on services my mom does not need and a mix up where his accountant willfully, sent a bill to a wrong address even though she had the correct one and did not say anything for a whole year and I had to point out their error when it finally did come to light. Thank you for your help!
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The 2-3 times daily garbage rounds were - I think - to keep down the odor and germs of soiled disposable underwear. They also used it as a means to check in on the residents that didn't leave their rooms too often.
Is the additional charge being claimed for the frequency of bin-emptying? Or for the contents included in the bin (and how do they know, anyway, if the pads are unsoiled)? And what does it say about this in the ALF's schedule of charges?
Um, just by the way though. Accountants do not 'wilfully' misdirect bills. Carelessly, sloppily, annoyingly, sure. But not wilfully. Don't start thinking other people are out to get you just because you don't care for this pushy car salesman director.