My mother is like a zombie when it comes to being positive. Yet, she comes to life when anything negative can be expressed by her. The only time she seems to have any life is if she is being critical or judgemental of other people. Anything enjoyable she is involved with is met with completer indifference. She is not incompetent or diagnosed with dementia.
However, last night at family night when there was a slight problem with dinner I saw how some of the adult children there acted (those visiting) and was not surprised as the negative outlook on everything apparently runs in some families.
If your mom doesn't have dementia she may be lashing out just because she's very unhappy. I find that to be true with most people. If someone is berating a waitress or snapping at the clerk at the convenience store or being rude to the person in line in front of them at Walmart I always assume that the person is unhappy in their lives and in their hearts.
It doesn't do any good trying to be sympathetic - just encourages them to go on and on about their health issues.
I try to change topic or just say matter-or-factly "I don't know what causes that. I'm no doctor and wouldn't want to be." And then I go find something else to do. It's hard to complain without an audience. (Kind of like a kid throwing a tantrum - not much fun with no audience.)
I agree with desert above. Change the subject if you can or just walk away.
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