While simply trying to address and resolve ongoing issues of care and lack thereof with upper management concerning LO at MCF, I was told, "If you've lost confidence/trust in us, we'd understand if you want to move your LO." WHAT??????? I never said a word about lack of confidence or distrust, only inquiring about what is going on.
I'm simply bringing issues to their attention and that's the response I got (on 2 occasions) Anyone ever experience a similar situation? What happened? What did you do? Thanks in Advance for your thoughts!
Add it to the complaint you're about to make, yes?
Perhaps talk to a couple of other facilities to see if you are being unrealistic for your area and price range. Sometimes we have to choose which things are most important and accept we can’t have all that we feel our loved one deserves. Sometimes we are numbed out and accept below par standards.
You are the advocate but you didn’t create the situation.
I was told in a very urgent situation that a facility “felt they could not meet my expectations”. Hard to hear but they were right. The next place exceeded my expectations. Good luck and let us know how you resolve this. We learn from one another.
I know the ED and the nurses there very well. They would never, ever tell me they'd understand if I lost confidence in them and wanted to move my mother out. That is not a professional statement, nor is it one that instills confidence in YOU, as the daughter who's responsible for your mother.
If this were happening to me, I'd be looking around at other MCs for my mother. They're popping up like flowers and there is a lot of competition out there these days. If you are not comfortable with this MC, and you shouldn't be, then there are MANY other options out there for you. Yes, it's an aggravation to get her moved, etc. But in the end, if it brings you peace of mind and better care for your mom, not to mention no stupid comments such as the ones you've been getting, it will be well worth the extra effort.
Good luck!
Wishing you luck. Try not to take it personally. They just proved to you that there is no real "personal" relationship here. They are selling something you need. Stay calm. Stay pleasant.