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We would mostly be using them for Doctor visits.

I appreciate your writing about this experinence. Have brother work through his charge card to get this charge refunded because if they say they don't have any contract with him then why would he be paying them?
Also, there are now two BIG NO's on this. That is gonna hurt their business.
Let them know you are warning against them on every elder Forum out there and invite them to read your review. This is going to hurt them big time.

You can do your OWN uber of lyft and if you are on Lively for a smartphone it is a part of their phone service, no extra fees. You simply call your "O" for Operator and she will access where your phone is, Lyft picks you up, and there you are. No fees, no apps and no sign ups.
I have to say I love my Lively Smartphone3. Great Camera, so easy to operate, and I don't know why I kept my flip phone so long. And the IN PERSON help is perfect. Always a person, always kind, always patient and will walk you through anything including initial setup. Go to Lively.com and look at their videos when you are ready to consider a "big girl" (as I call it) phone.
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Reply to AlvaDeer
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I am writing this review to express my deep dissatisfaction with GoGoGrandparent and to warn others about my experience, which I believe borders on elder abuse.
My 89-year-old mother, who is going blind, needed assistance with shopping and other tasks. My brother discovered GoGoGrandparent and thought we had finally found a solution to help her. He set up an account, and my mother went out to buy water. To our shock, this simple errand ended up costing us $250!
When I called GoGoGrandparent to address the issue, I was told that they had no record of an account in either my brother’s name or my mother’s name. This lack of accountability is unacceptable, especially for a service that claims to cater to seniors in need.
I cannot stress enough how concerning it is that a business like this operates without proper oversight or customer support. It feels like they are taking advantage of vulnerable seniors during a time when they need help the most. I urge anyone considering this service to think twice and explore other options. This has been the worst experience, and I would not recommend GoGoGrandparent to anyone.
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Reply to SeanDalton1
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I am writing this review to express my deep dissatisfaction with GoGoGrandparent and to warn others about my experience, which I believe borders on elder abuse.
My 89-year-old mother, who is going blind, needed assistance with shopping and other tasks. My brother discovered GoGoGrandparent and thought we had finally found a solution to help her. He set up an account, and my mother went out to buy water. To our shock, this simple errand ended up costing us $250!
When I called GoGoGrandparent to address the issue, I was told that they had no record of an account in either my brother’s name or my mother’s name. This lack of accountability is unacceptable, especially for a service that claims to cater to seniors in need.
I cannot stress enough how concerning it is that a business like this operates without proper oversight or customer support. It feels like they are taking advantage of vulnerable seniors during a time when they need help the most. I urge anyone considering this service to think twice and explore other options. This has been the worst experience, and I would not recommend GoGoGrandparent to anyone.
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Reply to SeanDalton1
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I called Go Go Grandparent when my drivers license was temporarily suspended. My patient advocate from EZ Health recommended it to me. Go Go Grandparent charged me a $16.99 membership fee. This is in addition to paying the regular Uber or Lyft fee once I found this out I told the representative I wanted to cancel the membership immediately less than a half an hour after they charged me. I was told I would receive a full refund since I never used the membership. I noticed today that my bank account was charged and I called Go Go Grandparent to follow up with them on the refund. I spoke with the supervisor who refused to refund my money and was very unhelpful so if you are a senior citizen like I am, don’t waste your money on them because you won’t get it back. 
Date of experience: November 07, 2024
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Reply to Cynlizshel
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I haven't heard about it but AARP in their latest issue says there are many services provided that we aren't aware of and that some cities and counties even have vouchers for Uber and Lyft. If you use this service I hope you will inform us all about it.
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Reply to AlvaDeer
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I just looked it up. For me, I think it goes out of Philly and hooks the person up with urbers and lyfts. I live in a small town that those services aren't prevalent. And, I could make those calls myself. We also have Senior bussing.
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Reply to JoAnn29
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Here are reviews for it but I think you will have to get opinions locally, like from Nextdoor.com...

https://www.trustpilot.com/review/gogograndparent.com?utm_medium=trustbox&utm_source=Mini
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Reply to Geaton777
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