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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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If the post I made gets deleted because there was a link in it, search on "yes phone scam" - there's plenty of info on it.
Here's the text of that info I posted above:
The Federal Communications Commission is warning consumers about a new scam that is hooking consumers with just one word: Yes.
According to the FCC, the scam begins as soon as a person answers the phone. A recorded voice or an actual person asks: "Can you hear me?" And the consumer responds, "Yes."
"The caller then records the consumer's 'Yes' response and thus obtains a voice signature. This signature can later be used by the scammers to pretend to be the consumer and authorize fraudulent charges via telephone," an FCC news release said.
Officials Warn Consumers About Phone Scam
"According to complaints the FCC has received and public news reports, the fraudulent callers impersonate representatives from organizations that provide a service and may be familiar to the person receiving the call, such as a mortgage lender or utility, to establish a legitimate reason for trying to reach the consumer," the news release said.
Teresa Thomas, 49, of Minneapolis, Minnesota, said today that she'd received a similar phone call about a month ago.
"The person on the other line sounded like a young woman. She was giggling and she said: 'Oh, I didn't expect you to pick up! Can you hear me?'" Thomas said. "Which, of course, if someone asks if you can hear them, I said the logical thing and I said 'Yes.' And she proceeded to talk."
Thomas said she soon realized that the caller was a recording, hung up the call and then blocked the phone number. The next day, she learned of the scam on social media.
The FCC advised consumers to immediately hang up if they receive this type of call. It also said that if consumers had responded "Yes" to a similar call in the past, they should keep an eye on all financial statements for any unauthorized charges.
Thomas said that she'd been checking her credit-card and bank accounts and had reported the incident to the Better Business Bureau.
"I have not seen anything negative happen from that but it's just good to be aware," Thomas said.
The FCC also shared the following tips:
1. Don't answer calls from unknown numbers. Let them go to voicemail.
2. If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up. Scammers often use these tricks to identify, and then target, live respondents.
3. If you receive a scam call, write down the number and file a complaint with the FCC so we can help identify and take appropriate action to help consumers targeted by illegal callers.
4. Ask your phone service provider if it offers a robocall blocking service. If not, encourage your provider to offer one. You can also visit the FCC's website for information and resources on available robocall blocking tools to help reduce unwanted calls. Consider registering all of your telephone numbers in the National Do Not Call Registry.
I understand what Cheryl is talking about. There is a phone scam where someone asks you questions (like saying your name a few times, and of course, you say, "Yes?" when they do that, or they say, "can you hear me?" - and you say "Yes". The "Yes" scam is common just recently. Scammers record the call and your voice saying "yes" and use it to confirm consent to make purchases in your name.
There are tips from the FCC in this report from ABCNews about this scam: abcnews.go.com/Business/fcc-warns-consumers-phone-scam/story?id=46405703
Did you give out personal information or credit card or bank info? If not, I wouldn't worry too much. Like DeeAnna sked, what did you say yes to? Give us more details and you may get better answers.
What did you say "Yes" to? Contact your local police or sheriff department via the NON_EMERGENCY phone number (not 911) and tell them what happened. At least, someone in authority will have record of the scam. They also might already have heard about this scam and by hearing from another victim, some police and sheriff departments will call the local radio and TV stations and have the story about the latest scam added to the next news show.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Here's the text of that info I posted above:
The Federal Communications Commission is warning consumers about a new scam that is hooking consumers with just one word: Yes.
According to the FCC, the scam begins as soon as a person answers the phone. A recorded voice or an actual person asks: "Can you hear me?" And the consumer responds, "Yes."
"The caller then records the consumer's 'Yes' response and thus obtains a voice signature. This signature can later be used by the scammers to pretend to be the consumer and authorize fraudulent charges via telephone," an FCC news release said.
Officials Warn Consumers About Phone Scam
"According to complaints the FCC has received and public news reports, the fraudulent callers impersonate representatives from organizations that provide a service and may be familiar to the person receiving the call, such as a mortgage lender or utility, to establish a legitimate reason for trying to reach the consumer," the news release said.
Teresa Thomas, 49, of Minneapolis, Minnesota, said today that she'd received a similar phone call about a month ago.
"The person on the other line sounded like a young woman. She was giggling and she said: 'Oh, I didn't expect you to pick up! Can you hear me?'" Thomas said. "Which, of course, if someone asks if you can hear them, I said the logical thing and I said 'Yes.' And she proceeded to talk."
Thomas said she soon realized that the caller was a recording, hung up the call and then blocked the phone number. The next day, she learned of the scam on social media.
The FCC advised consumers to immediately hang up if they receive this type of call. It also said that if consumers had responded "Yes" to a similar call in the past, they should keep an eye on all financial statements for any unauthorized charges.
Thomas said that she'd been checking her credit-card and bank accounts and had reported the incident to the Better Business Bureau.
"I have not seen anything negative happen from that but it's just good to be aware," Thomas said.
The FCC also shared the following tips:
1. Don't answer calls from unknown numbers. Let them go to voicemail.
2. If you answer and the caller (often a recording) asks you to hit a button to stop receiving calls, just hang up. Scammers often use these tricks to identify, and then target, live respondents.
3. If you receive a scam call, write down the number and file a complaint with the FCC so we can help identify and take appropriate action to help consumers targeted by illegal callers.
4. Ask your phone service provider if it offers a robocall blocking service. If not, encourage your provider to offer one. You can also visit the FCC's website for information and resources on available robocall blocking tools to help reduce unwanted calls. Consider registering all of your telephone numbers in the National Do Not Call Registry.
There are tips from the FCC in this report from ABCNews about this scam: abcnews.go.com/Business/fcc-warns-consumers-phone-scam/story?id=46405703