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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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Like Igloos suggestions but I would go up the line. How did you get in if the director was prejudice?
In my area the ALs are own by Companies, one by a set of local doctors. Go over Directors head to his boss. In your packet info there should be this info. Call in your complaint and follow up with a letter sending it Certified mail. You may want to send it to the bosses boss too. Tell them if this is not followed thru on within a certain period of time, you will call the State Ombudsmen. If this facility gets Medicaid funding, they definately cannot discriminate. You don't need to tell the director what you are doing. Now if the director is the owner go directly to the Ombudsmen.
To me, You have to absolutely be prepared to go nuclear if need be... - do a list of time & date and what was said - record the interactions, if that means that you need to have family visit and it’s them that need to record stuff on their phones then do that - doing the above allows you to be proactive & in control of your emotion in all this. She is baiting you & wants/needs you to act out so she can be all “see he’s a crazy Muslim /Mexican /Negro whatever....” - contact the ombudsman with the info, hold off for not mentioning any recording exists
Recording will be central in all this, otherwise it’s all he said/she said and unless your states ombudsman system has power, will go nowhere except to cast you as an agitator. Gotta have it on tape. If your is a 2 party state, how you can likely get around it is that your recording it as well as other discussions so that you can refer back to to better understand what was discussed. Can’t use in court per se, but can use & share......
the suggestion of contacting the ombudsman is excellent. That would be the first step imho. BUT if that doesn’t resolve the situation, then it’s onto Plan B which means scorched earth nuclear with removal of the director and diversity training of all staff. Remember: This AL does not exist in a vacuum; This AL is required to have certain permits or certifications in order to operate. And all those have regulated oversight boards within city, county or state government. ALs have different sources of funding which means accountability; This director of the AL does not own this facility, they are subject to accountability from the owners or board of directors, who in turn are accountable to whomever regulates them and pays them.
For funding, Whether it’s coming from MediCARE (which is federally funded so all federal discrimination laws apply), or from LTC insurance (like Genworth who has investors, shareholders, etc and so do not want to have their payments associated or going to any facility that discriminates as it’s bad PR), none of these want to be associated with a facility that discriminates. And if Letters need to go to CMS (Medicare), the big 4 LTC insurers, state regulatory boards, etc. that’s stuff imho that you will need help with. There will be some sort of organization that takes these issues on for Muslims, I’d ask at wherever would be your mosque. Like for me, if I had had to deal with this for my late mom, I would have contacted MALDEF for a starting point as they deal with Hispanic accessibility & discrimination issues. Good luck!
I hate bullies. Document every incident and don't keep silent, having a bigot in a position of power will encourage others with prejudices to be bolder. Do you have allies in the AL, is there a resident's council?
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
In my area the ALs are own by Companies, one by a set of local doctors. Go over Directors head to his boss. In your packet info there should be this info. Call in your complaint and follow up with a letter sending it Certified mail. You may want to send it to the bosses boss too. Tell them if this is not followed thru on within a certain period of time, you will call the State Ombudsmen. If this facility gets Medicaid funding, they definately cannot discriminate. You don't need to tell the director what you are doing. Now if the director is the owner go directly to the Ombudsmen.
- do a list of time & date and what was said
- record the interactions, if that means that you need to have family visit and it’s them that need to record stuff on their phones then do that
- doing the above allows you to be proactive & in control of your emotion in all this. She is baiting you & wants/needs you to act out so she can be all “see he’s a crazy Muslim /Mexican /Negro whatever....”
- contact the ombudsman with the info, hold off for not mentioning any recording exists
Recording will be central in all this, otherwise it’s all he said/she said and unless your states ombudsman system has power, will go nowhere except to cast you as an agitator. Gotta have it on tape. If your is a 2 party state, how you can likely get around it is that your recording it as well as other discussions so that you can refer back to to better understand what was discussed. Can’t use in court per se, but can use & share......
the suggestion of contacting the ombudsman is excellent. That would be the first step imho. BUT if that doesn’t resolve the situation, then it’s onto Plan B which means scorched earth nuclear with removal of the director and diversity training of all staff.
Remember:
This AL does not exist in a vacuum;
This AL is required to have certain permits or certifications in order to operate. And all those have regulated oversight boards within city, county or state government.
ALs have different sources of funding which means accountability;
This director of the AL does not own this facility, they are subject to accountability from the owners or board of directors, who in turn are accountable to whomever regulates them and pays them.
For funding, Whether it’s coming from MediCARE (which is federally funded so all federal discrimination laws apply), or from LTC insurance (like Genworth who has investors, shareholders, etc and so do not want to have their payments associated or going to any facility that discriminates as it’s bad PR), none of these want to be associated with a facility that discriminates. And if Letters need to go to CMS (Medicare), the big 4 LTC insurers, state regulatory boards, etc. that’s stuff imho that you will need help with. There will be some sort of organization that takes these issues on for Muslims, I’d ask at wherever would be your mosque. Like for me, if I had had to deal with this for my late mom, I would have contacted MALDEF for a starting point as they deal with Hispanic accessibility & discrimination issues. Good luck!