So ombudsman called me back with questions about my complaint. At the end of our 4th conversation the rep told me, I could NOT remain anonymous and that they couldn't guarantee that there would be NO retaliation towards my mom. I thought that I could remain anonymous and that they would ensure there be no retaliation against mom. Does anybody have any information or experience with ombudsman? Any suggestions or thoughts on why I couldn't make an anonymous complaint (it referenced multiple residents, not just my mom) and why no guarantee mom would be protected? I'm not expecting mom to be physically protected 24/7, but I was under the impression that her privacy would remain intact. Thanks in Advance!! Feeling frustrated and helpless!
I declined to complete the complaint with OMBUDSMAN and instead have contacted the Dept of State ( who is over Ombudsman) and the corporate office of moms MCF and filed a complaint with my name included. The regional manager called me back within the hour of initiating the complaint. He is currently at another facility in the state working but, I will be meeting with him and ED Thursday when he gets back into town. He spoke with the ED when he got off the phone with me and is to call me back this morning. Hopefully we can come together and resolve these issues going forward for my mom. This is extremely frustrating and scary now that they have closed the Facilities to all visitors due to the Coronavirus; this is unchartered territory for many of us I'm sure. I will keep you posted with any updates.
Thank you to everyone! Go Bless us all!
This is a Facility we have been extremely happy with ( a few issues but, they were resolved ) for a good 6 months, we started having issues in January; which makes this even more difficult.
My state site says you can remain anonymous but then you will not receive any info regarding status etc of your case.
I was afraid of retaliation for sure-Sis would not remember when someone did something bad-I felt sure they would do what ever they could get away with while I am not there. I am filing my complaint this week with ombudsman. The staff will know who I am any way due to the evidence I am providing- there is no secret here. Facility will not be able to touch my sister now.
If it involves a nurse, there is the nursing board.
Had it have not been for the camera we had in my mom's room, we would have not found out that her hospice nurse was verbally and physically threatening her.
God Bless You!