My Dad's case manger for insurance is a real jerk she wants to put him in a group home. Advice?
Says me and caregiver are neglecting him. the case manger has called aps on both of us. And just recently the caregiver which we both love was fired from her job. The company that she worked for told me that she did not call in stating that she was not going to be there which is a lie she did call in to her company for a family emergency she had to take young son to the emergency room. When the company did get some out here it was over five hours later. Reported that to aps both of us did this. Also the person that did show up throw a way half of my food that I had just brought to make it look like there was noting in the fridge for him to eat and then lied when my father asked for a ham sandwich she told we did not have any which I know that we had enough for at least six or seven sandwich. She also state to her company that there was feces on the floor (which I do not double dog had not been out for five hours she has to outside sometimes). The temp caregiver also took picture of my kitchen and stated that I had not cleaned it I do admit that were dishes in the sink but they were ones that I could not fit into the dish washer and it was after 11:00 at night I had to get up the next morning and was tired did not get to them. Also stated that your apartment was dirty like we do not clean it again a lie the regular caregiver had vacuumed and picked all of the papers that were on the kitchen table and put in a pile for me to go through. Have gotten a hold of the case manger to report the matter and she tried to tell that yesterday the company was looking for someone and that it took FIVE HOURS FOR THEM TO FIND SOMEONE to come out and look after, Meanwhile he was left with out food and water for this period of time. I had give food and water along with medication to that morning. What advise can anyone give me we want to get rid of the secondary insurance and go with another one so that we can get the best care giver in the world back with us.
Sounds like caring for your Dad is overwhelming for you even with the help of a caregiver. Why not give yourself a much needed break and let your Dad live for awhile in a continuing care home while you catch your breath.
Dishes in the sink, papers on the table, even a single dog accident on the floor does not constitute a filthy house. A worker should have only thrown out food that was of questionable age or not properly stored. Why would a worker want to get you in trouble this way? You say you just bought the food. Did it look wilted? Did it maybe freeze in your car and thaw into a mess? Why would a worker throw out apples that looked fine?
It sounds like you got your dad ready for the day, and then left yourself, before your hired caregiver got there. If you are primarily responsible for Dad and if his doctor or other professional has said he needs 24-hour care, then leaving him alone was the big problem. You cannot assume the caregiver will eventually show up. Leaving someone alone for 5 hours if they need supervision and even help to get water is considered neglect. Yes, the agency was neglectful, too. But that doesn't get you off the hook.
The agency would expect a call saying one of their workers had an emergency and couldn't show up. But even if the emergency prevented that (you can't call if you are unconscious in an ambulance!) they would expect a call from the family member who is in charge. Then they do their best to get a substitute out to the house. But until they are able to do that, all parties expect that the family member will stay with the care receiver until someone arrives. This may mean missing work or missing a critical medical appointment, etc -- but that is the role of the family member who is responsible for the care receiver.
The case manager must be certain that a 24-hour need is met 24 hours, by family and hired help. If there is no family, or family is not being responsible, then in-home care is not appropriate and the person needs to go into a suitable care center.
Maybe, just maybe, Dad going into a group home would be best all the way around. You could visit him there as a loving daughter, and you would never have to worry that he might be left alone.