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Interesting that bookkeeping is a common problem. Seems simply inadequate management. I have informed AL of missing items, payments they need to be charging me for (for my parents) and dates of add-ons that were inaccurate. They need an assistant who manages and tracks residents' add-ons. The director has enough to do with coordinating staff and residents' needs. Add-on services should be submitted to assistant by staff the day of service. And have to wait a whole month for corrections made by adding to new invoice. They can't fix at the time and reprint invoice.

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Thx I get it is common process to run monthly. But makes for a challenging math problem, with past dates and future dates, to decipher the next month especially when it is a recurring problem. Most importantly is the issue of constant errors and not being able to trust they are on top of things or managing their finances well which in the long run ends up costing us in the end on many possible levels.
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With any bookkeeping, and I did Accts Receivables, is everything is done monthly. If there is an error that has been fixed, it will not show up until the next monthly bill/statement. My Moms AL was corporate so they owned more than one AL and billing was done offsight. So, the bookkeeper may make the change in her/his computer but that billing/statement may be the responsibility of another department and they only print at the end of the month. I was not able to print out a new statement showing a credit was issued. I didn't have the ability. I could tell a client yes credit was issued but another dept did the billing once a month and the client will see it then.
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