My mom is in a Skilled Care & Rehab Facility. She has been there for 2 months. In the beginning it was fine. This past week she became very ill. Vomiting and diarrhea. She had no appetite. On my mom's worst day the aide came in her room and was throwing her shoes and slippers around the room and acting very aggravated. She helped my mom on the toilet and was yelling at her. My mother did yell back. The aide put my mom back into her wheelchair, without any underwear or Depends, and pushed her into her room and left her there. My mom had diarrhea in the wheelchair. It went on the floor. She had nothing but her shirt on. The nurses did not answer her call. 4 interns came in with their instructor and took my mom to the shower and cleaned her and helped her.
My mother has her full faculties and is a very gentle and sweet person. When I visited her this past weekend, she rang the bell for some ginger ale for her upset stomach. We waited for 45 min. I went to the nurses desk and there were 2 nurses and and an aide talking and joking around. I asked if my mom could have a ginger ale. The aide went into the kitchen, got one, and said "you enjoy your ginger ale now". What the hell is going on? I do not want to leave my mom there!!!! I am going there Tuesday to make a formal complaint against the aide who left my mom in her room with only a shirt on and the incident on Saturday. This is all unacceptable and inappropriate!!! She was very humiliated! What if she was having a heart attack and no one answers her call?
I am beyond upset!!!! Thank God my mom can tell me what goes on. I think about those residents that have no voice to complain!
Is this in every long term care facility? Is this how aides are? The office staff are very accommodating and nice, but the nurses and aides are just awful!!!! They act as if the residents are inconveniencing them!
Definitely report this behavior.
I wish I could say the same for the hospitals.
Good luck
Get your mother OUT of there right away. Tour other SNFs before making your next selection and speak to the residents who live there about THEIR satisfaction level
Is Mom there for rehab? If so, two months is a long time for rehab. Yes, 100 days are allowed by Medicare but that doesn't mean she needs to be there that long. If so, take her home. Have her PCP set her up with therapy in the home. Homecare will come and evaluate.
If this is permanent, then I would find her another placement now. After I placed her, I would put a call into your state Ombudsman and tell them about the treatment Mom received, Also, Medicare.
I have my own advocate, my daughter is an RN. I use her when needed.
One night SD had to ask an aid for warmed blankets, several times. Aid lost it and would not give him another dry blanket. Yes, he was moved as soon as I was able to find another place. I told director what had happened and he said something about a few bad apples. 😧
There are good facilities that have "bad apples" and can destroy the reputation of a facility. Definitely, report the incident to see what the response is. Something is very wrong and I would be looking for a different facility.
Check Medicare's website for facility ratings.
https://www.medicare.gov/nursinghomecompare/search.html?
She also went from being a boisterous to being very zombie like in the facility. Very non-responsive, as at times I couldn't wake her even with a sternum rasp. Her vitals were crashing. Because of all this, I brought her home. It took her a while to snap out of it, but now she's back to her old self. Her BP is also back to what would be good for a 20 year old. It's like I had to bring her home to recuperate from the facility.