Hi, this is my first question but I have benefitted greatly from reading other posts. I will try to be concise! Dad is 83, never involved with accounts or paying bills etc. Mom now 78, handled those matters until rapidly progressing dementia. My sister lives close to them & has POA & healthcare proxy. Question is: Mom lost/forgot all passwords to cel, laptop, iPad & email, including her patient portal & online bills. All account resets require access to email, text or both- and we have neither. Just called TMobile regarding cel access and they require her to appear in person to receive assistance. This is nearly impossible- she struggles to even attend her dr appts. Does anyone have experience using POA to change cel password ? If we can do this, we can update & record all her passwords.
If you have to send a verification code to her cell phone you may be able to read it when it pops up on the screen, without unlocking the phone, if you're quick. Or it may give the option to call her home or cell instead. You don't have to put in a password to answer a call.
Once you're in her email you should be able to use that to reset the passwords on her other accounts. Is this strictly legal? I don't know and maybe not but when you're trying to take proper care of a parent's accounts and you have their blessing, I didn't care if it was or not.
As you have tried all the easy fixes and got nowhere I think that the POA has to go to TMobile offices (scary thought today when everything seems to be outsourced to an East Indian community operating out of Maple Shade, NJ) by appointment/with appointment to see someone in the know. I think the POA papers need to be presented. Meanwhile, continue to turn the home upside down. Those passwords must be SOMEWHERE.
There are folks who can actually "do the work" to get into SOME phones (forget apple). Put out a plea on NextDoor for anyone who has a clue who does this work.
WATCH OUT FOR SCAMS.
Wish I had a clue how to direct you. The fact no one has answered this question means we are all sitting in horror wondering just what WE would do.
If you don't make any progress using that route then you can try to go on Nextdoor.com and post this same question as you have above. In my personal experience with Nextdoor, there will be people who will PM you to give "guidance" that you wouldn't normally get. If you know what I mean (wink).