I have a screen shot that shows The agency had access to my WiFi & my password without consent or my permission. The basis is they use Algorithms to create a profile then it uses Artificial Intelligence to monitor my Mom . You have no view but they can listen to what I’m saying as the family Caregiver, whenever my brother or any one comes over frequently. Unless your a Techie you probably think I’m nuts.
Thank you very much
1) It needs to use your WIFI. Installing their own separate WIFI would be uneconomic.
2) If you change your password, they can’t use your WIFI, so it won’t work.
3) A proper use of this would be to use an algorithm to identify sounds like bangs, screams, snores/ breathing, falls etc. However quite clearly, monitoring sounds should not be an alternative to providing the care they have contracted to provide.
4) To avoid it hearing and transmitting conversations, put a pillow over the microphone.
5) Alternatively, there is almost certainly a box containing the microphone. Pick the box up and put it in the next room.
Perhaps best not to assume the worst, but talk to them about what and why.
I hope this helps, Margaret (and Tony)
I would call them and tell them what you have noticed. And ask how they got your WiFi info because u did not authorize the use. So, you would appreciate they stop monitoring your home. You have a legal right to privacy. If they refuse, start looking for another agency and report this one to I guess the FCC. I would change my PW.
Think about what care you are expecting. This is a bit like night care – is the carer expected to stay awake all night, or just to deliver medication on time plus respond to calls? If you are not expecting ‘companionship’, perhaps it’s fine for the carer to be occupied in another room - and so to need an alarm if things are going wrong. Perhaps the agency also wants to know if the carer is carrying out the contract adequately. Chances are that the last thing they are interested in is your brother’s conversations.
If this is the only thing that is bothering you, get more information before you quit. And if you find a sensible answer, please come back and tell us. We shouldn’t all be jumping to conclusions about dreadful abuses if the answer is perfectly reasonable. Yours, Margaret
I haven’t heard back from her since I confronted her about tapping into my WiFi with my permission. I hope you get it now. Thank you for your input ❤️
I’ve changed my own, removed all the monitors. After I find another caregiver from my alternate agency then I’ll leave the agency I will send a email to her to confront her about the shadiness going on
By the way, if the aide was using her phone, she could have used her own data to surf. I would not give out ur PW again.
And I would tell them to remove any installed software, hardware or equipment.
If they refuse I would inform them that their services are no longer needed. You can get another agency.
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