My dad has two banks. One was very helpful and is gathering 2.5 months of statements for me for the Medicaid home health aides. The other simply said I have to get a letter from Medicaid requesting this! They have my POA from when I did this for mom in 2017. This bank doesn't know they are doing and simply says no to anything they don't understand. I had to threaten a lawyer when they would not honor my POA to help my mom and then they gave in. Has anyone else had this problem and what do you think I can do? I don't believe Medicaid will write letters to banks.
After he died, things switched, the one that had been helpful with the POA dug in its heels over the Will and Mum being Executrix, the other was easy to deal with.
The one that was a problem, after he died, finally started acting appropriately when Mum had a complete breakdown in the bank. It was not the staff person's fault, it was their systems, and it took an upper manager to override the barriers.
In your case, you have the paperwork where Medicaid is requesting the bank statements, can you take that in to them?
Sure do wish you good luck. Sure hope you update us on what works. And do know in banks, GO TO THE TOP; do not bother with tellers and account folks at desks. They often are poorly trained and know nothing. And as you already showed us, do make the statement "Are you aware that ignoring a legally drafted _________has penalties under the law?"
This really surprises me because banks must have to do this all the time for people who apply for Medicaid. Have you spoken to an officer? There is a big turnover of people who work the window. They can't know everything. My bank has the main branch in another town. Have you tried going over there head. And you are assuming that Medicaid won't send a letter?
Do you have access to Dads account online? You may be able to go back and print out statements.
You will be surprised who will not except a POA. Government agencies for one. SS does not recognize them.
As was mentioned elsewhere, banks like to have their own POA paperwork in place. It just is what it is because anyone could put together a fake POA and present it to them.
Is your parent able to speak to the bank personally to confirm the legitimacy of the POA? My dad went into the bank with me when I took over his finances, so they knew who I was and that he had indeed OK'd the POA.
Yes, it was a pain, but keep in mind they're responsible for his money, and be glad they're protecting it.