Personal items disappeared, specific nurses not attentive and bullying staff when family members aren’t present including those not related. Who oversees medical care institutions? How do I go about helping my mom with the wound care she needs without retaliation?
There is a chain of command in facilities. The aides report to the LPN, the LPN reports to the RN and the RN to the DON ( Director of Nursing). The DON is who you could talk to.
Is your Mom not getting her wound care by a Woundcare Nurse? Is Mom OK otherwise. Maybe she could get in home care for her wound. Maybe you need to find another Rehab. My daughter was Unit Manager for outpatient woundcare. Could Mom do that?
"The following organizations oversee rehabilitation centers
1) Rehabilitation Services Administration
2) Healthcare Facilities Accreditation Program
3) The Joint Commission (JCAHO)
4) Commission on Accreditation of Rehabilitation Facilities
5) Council on Rehabilitation Education"
Sounds like you will be quite busy looking them all up, doesn't it?
My own recommendation would be the JCAHO as they often are involved most solidly in licensing, at least in my own state.
Do know to have all the SOLID proof of your accusations at hand for their perusal.
Good luck.