Mom likes to get her hair done and it is nice and convenient for her to do it at the salon located in the nursing home. Every time I get a bill the amount is different for the same service. Example, shampoo and set $38.50, next time shampoo and set $60.50. I contacted the billing department and all they could say is the services are contracted and she enters the amount given to her. Finally talked to the Administrator, he basically said the salon is a contractor service, if you are unhappy, there are plenty of salons around the area. Guess he doesn’t realize the difficulty of getting mom in and out of the car is.
I feel like if the services are on the nursing home grounds and they provide the monthly invoices, they should be interested in knowing if the billing from the services are correct. They gave us a salon fees sheet when mom moved in, those fees don’t match the charges on the invoice either! The nursing home is giving the contractor my number to call me.
I would say that maybe that $60 day Mom got something extra. I also think, if you are paying for the service, you get an itemized bill. Since this is the same person, her prices should be consistant. A list of prices should be placed in the salon where they can be seen. So should a copy of her license.
I agree, when the burger goes up in price, a simple explanation would suffice, but you should have one.
Did the director give tou an updated pricing list?
My uncles nursing home has a salon with services and the facility sends a quarterly itemized statement. Have you received a statement?
The contractor is contacted.
Do let us know what you hear.
My brother had a haircut at his ALF Facility all the time. She was contracted. It never deviated. Would love to know what they tell you. Do update us.